What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to upgrade account.

    Asked by JoaoSaude on August 17, 2015 at 09:12 PM

    Gentlemen , I'm trying to upgrade my account with the credit card and I can’t complete . My card is released for international purchases. Please can help me complete the purchase ?

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    JotForm Support

    Answered by ashwin_d on August 18, 2015 at 04:36 AM

    Hello JoaoSaude,

    I'm sorry for the trouble caused to you.

    Do you get any error message when you input your credit card details? Can you please share a screenshot of the payment screen what you see? The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    I would suggest you to please sign out form your account and then sign in again before attempting to upgrade your account again. 

    We will wait for your response.

    Thank you!