In Compose Email, how do I get back to HTML view?

  • Profile Image
    SERCHighland
    Asked on December 22, 2011 at 12:44 PM

    This has happened several times, but is occasional.

    When switching from HTML to TEXT and then back to HTML, it does not go back to the orginal formatting etc in HTML. See screen shot for example of what it looks like in HTML - but missing all the formattingm, tables etc.

    It sometimes comes back to normal HMTL when I have logged off and come back later.

    What am I doing wrong? (I did cut and paste some text in from else where (but an HMTL environment) - I am wondering if I bought something that is causing this.

    Thanks. David WOCITS

  • Profile Image
    NeilVicente
    Answered on December 22, 2011 at 06:03 PM

    David,

    Switching from HTML to text loses the "pretty" html formatting. When you switch back to HTML, the e-mail indeed becomes HTML but the tabulated format cannot be brought back.

    The only solution to this is to recreate the email alert.

  • Profile Image
    SERCHighland
    Answered on December 23, 2011 at 07:56 AM

    Neil,

    Thanks. Makes sense. I much appreciate all your great support and continue to be very impressed with JotForm. While this club account is still free (helping them out and not a lot of traffic), have my own work account and have upgraded.

    Wishing all at JotForm an enjoyable festive holiday and all the best for 2012.

    Regards
    David
    WOCITS