What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    In Compose Email, how do I get back to HTML view?

    Asked by SERCHighland on December 22, 2011 at 12:44 PM

    This has happened several times, but is occasional.

    When switching from HTML to TEXT and then back to HTML, it does not go back to the orginal formatting etc in HTML. See screen shot for example of what it looks like in HTML - but missing all the formattingm, tables etc.

    It sometimes comes back to normal HMTL when I have logged off and come back later.

    What am I doing wrong? (I did cut and paste some text in from else where (but an HMTL environment) - I am wondering if I bought something that is causing this.

    Thanks. David WOCITS

    Screenshot
  • Profile Image
    JotForm Support

    Answered by NeilVicente on December 22, 2011 at 06:03 PM

    David,

    Switching from HTML to text loses the "pretty" html formatting. When you switch back to HTML, the e-mail indeed becomes HTML but the tabulated format cannot be brought back.

    The only solution to this is to recreate the email alert.

  • Profile Image

    Answered by SERCHighland on December 23, 2011 at 07:56 AM

    Neil,

    Thanks. Makes sense. I much appreciate all your great support and continue to be very impressed with JotForm. While this club account is still free (helping them out and not a lot of traffic), have my own work account and have upgraded.

    Wishing all at JotForm an enjoyable festive holiday and all the best for 2012.

    Regards
    David
    WOCITS