What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I just upgraded my account by paying $19 on PayPal, but my plan is not showing as upgraded.

    Asked by kielellis on August 17, 2015 at 09:40 PM

    I put $19 on my PayPal account to upgrade to a bronze account, but my account is still showing that 100 submissions is my limit. I need this to work now.

    my account upgraded upgraded my account paying
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 18, 2015 at 05:01 AM

    Hello kielellis,

    I have taken care of your account issues and upgraded to bronze monthly subscription plan. Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!

     

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 28, 2015 at 07:33 PM

    We have refunded the charges, and your account is back to free. Please go ahead and re-upgrade directly to Silver.

    Let me know should you have more doubts with this.