How can I unsubscribe from Jotform

  • Profile Image
    Gabby Steyn 
    Asked on August 17, 2015 at 11:35 PM

    Hi,

    A previous employee in a previous company sign-up to Jotform which I paid for on my credit card.  The employee has left the company and I no longer work there and I would like to cancel the subscription.

    The email address was darcy.heron@ingrammicro.co.nz.

    My current email address is gabby@steyn.co.nz and my telephone number is +6421655699.

    Thanks and kind regards

    Gabby Steyn

     

  • Profile Image
    Sammy
    Answered on August 18, 2015 at 06:41 AM

    Hello Gabby,

    I have searched our records for an account associated with the provided email address darcy.heron@ingrammicro.co.nz. but I could not find any matching records.

    It is likely that it was registered with a different e-mail address, do you have any embedded form on your site that we can use to trace the account? If so kindly provide us with the link.

    Thank you.