How can I unsubscribe from Jotform

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    Gabby Steyn 
    Asked on August 17, 2015 at 11:35 PM


    A previous employee in a previous company sign-up to Jotform which I paid for on my credit card.  The employee has left the company and I no longer work there and I would like to cancel the subscription.

    The email address was

    My current email address is and my telephone number is +6421655699.

    Thanks and kind regards

    Gabby Steyn


  • Profile Image
    Answered on August 18, 2015 at 06:41 AM

    Hello Gabby,

    I have searched our records for an account associated with the provided email address but I could not find any matching records.

    It is likely that it was registered with a different e-mail address, do you have any embedded form on your site that we can use to trace the account? If so kindly provide us with the link.

    Thank you.