What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I unsubscribe from Jotform

    Asked by Gabby Steyn  on August 17, 2015 at 11:35 PM

    Hi,

    A previous employee in a previous company sign-up to Jotform which I paid for on my credit card.  The employee has left the company and I no longer work there and I would like to cancel the subscription.

    The email address was darcy.heron@ingrammicro.co.nz.

    My current email address is gabby@steyn.co.nz and my telephone number is +6421655699.

    Thanks and kind regards

    Gabby Steyn

     

    JotForm unsubscribe how credit card thanks
  • Profile Image

    Answered by Sammy on August 18, 2015 at 06:41 AM

    Hello Gabby,

    I have searched our records for an account associated with the provided email address darcy.heron@ingrammicro.co.nz. but I could not find any matching records.

    It is likely that it was registered with a different e-mail address, do you have any embedded form on your site that we can use to trace the account? If so kindly provide us with the link.

    Thank you.