Account Suspended

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    Marcelo
    Asked on December 22, 2011 at 01:41 PM

    Hi,

     

    I manage 3 JotForm accounts for 3 distincts groups. Recently I used the "import form" to copy one form (from account caucba) to another account (iabcampinas) and than made the ajustments I needed.

    Now I'm trying to login into one of those accounts and I'm getting the following message:

    Due to terms of use violation, your account has been suspended.
    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.

     

    Is this happening because of the explained above? If it is so, how can I delete the copied form and build it from scratch?

     

    Thanks in advance,

     

    Marcelo

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    AtacanC
    Answered on December 22, 2011 at 04:33 PM

    Sorry about that Marcelo. I unsuspended your account and whitelisted your forms.

     

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    Marcelo
    Answered on December 23, 2011 at 06:41 AM

    Thank you again for this great tool and wonderful support.

    Best regards,

    Marcelo

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    AtacanC
    Answered on December 23, 2011 at 08:28 AM

    You are always welcome and thanks for the compliment. Feel free to contact us if you need further assistance.

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    guest_23044412436040
    Answered on November 04, 2012 at 08:13 AM

    hi! my account has been suspend too, it said i have a violation, but i have no idea what violation i made, i followed your rules, can you please help me

    -iiamstarwberry

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    moonzkie
    Answered on November 04, 2012 at 08:33 AM

    Hi,

    Sorry about that it appears that our phishing filter has autosuspended your account, I have already reactivated it and you should be able to login to your JotForm account and access the forms. 

    If you are still experiencing problems let us know.

    Thanks!

     

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    guest_23083388294057
    Answered on November 04, 2012 at 10:07 AM

    I got in! Thank you so much! :]