What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Account Suspended

    Asked by Marcelo on December 22, 2011 at 01:41 PM



    I manage 3 JotForm accounts for 3 distincts groups. Recently I used the "import form" to copy one form (from account caucba) to another account (iabcampinas) and than made the ajustments I needed.

    Now I'm trying to login into one of those accounts and I'm getting the following message:

    Due to terms of use violation, your account has been suspended.
    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.


    Is this happening because of the explained above? If it is so, how can I delete the copied form and build it from scratch?


    Thanks in advance,



  • Profile Image

    Answered by AtacanC on December 22, 2011 at 04:33 PM

    Sorry about that Marcelo. I unsuspended your account and whitelisted your forms.


  • Profile Image

    Answered by Marcelo on December 23, 2011 at 06:41 AM

    Thank you again for this great tool and wonderful support.

    Best regards,


  • Profile Image

    Answered by AtacanC on December 23, 2011 at 08:28 AM

    You are always welcome and thanks for the compliment. Feel free to contact us if you need further assistance.

  • Profile Image

    Answered by guest_23044412436040 on November 04, 2012 at 08:13 AM

    hi! my account has been suspend too, it said i have a violation, but i have no idea what violation i made, i followed your rules, can you please help me


  • Profile Image

    Answered by moonzkie on November 04, 2012 at 08:33 AM


    Sorry about that it appears that our phishing filter has autosuspended your account, I have already reactivated it and you should be able to login to your JotForm account and access the forms. 

    If you are still experiencing problems let us know.



  • Profile Image

    Answered by guest_23083388294057 on November 04, 2012 at 10:07 AM

    I got in! Thank you so much! :]