What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my Test Email not working?

    Asked by streetdirectorycom on August 18, 2015 at 05:08 AM

    Hi, 

     

    The email notification is not working.

     

    Regards,

     

    Rey

    Page URL:
    http://www.ykn.com.sg/

    email email notification test email
  • Profile Image
    JotForm Support

    Answered by KadeJM on August 18, 2015 at 10:02 AM

    It seems to me that you are having trouble getting your test email notification to work?

    Are you using the "test button" or are you filling in your form and submitting it to yourself?

    Please see this guide here https://www.jotform.com/help/25-Setting-Up-Email-Notifications to make sure that you have properly set up your email address in the notifier.

    If you have that set up but still are unsure and have changed it to a different email address then please refer to this guide here https://www.jotform.com/help/314-How-to-properly-Change-and-Test-a-New-Email-Recipient-Address.

     

    Additionally, if you aren't seeing your email notifications arrive then first we recommend checking your Email History to check if it is being sent properly by our mail servers. If it is then please refer to this guide here https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues to help correct any issues of the emails not arriving.