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    Submissions Panel does not show any submissions on Edge running on Windows 10

    Asked by kreativtforum on August 18, 2015 at 07:18 AM

    Why does not registereded information in the forms show when I use the new browser "Edge" in Windows 10? Have you not updated your solution yet?

    Updated solution information Edge Windows 10
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    JotForm Support

    Answered by Chriistian on August 18, 2015 at 11:05 AM

    Hi,

     

    By the term you mentioned "registered information" do you mean submission data of the registration form you made? I tried it on my end but I was not able to replicate the issue.

     

    Can you try to clear your browser cache and form cache and see if it will work? If you are referring to a different concern, please give us more details regarding it.

     

    Do let us know if you need further assistance.


    Regards.

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    Answered by kreativtforum on August 19, 2015 at 06:40 AM
    Thank you. Unfortunately it still does not work. See attached picture. Submission data is still not showing. When using Chrome or IE, it works fine.

    Any other suggestions?

    Vennlig hilsen,
    -------------------------------------------------
    Aksel Sørbye
    Fag- og kompetanseansvarlig, Kreativt Forum
    Fredensborgveien 24A, 0177 Oslo
    Mobil: 47 30 00 74
    www.kreativtforum.no


    Fra: JotForm Support Forum [mailto:noreply@jotform.com]
    Sendt: tirsdag 18. august 2015 17.04
    Til: aksel@kreativtforum.no
    Emne: Re: Why does not registereded information in the forms show when I use the new browser "Edge" in Windows 10? Have you not updated your solution yet?

    A new response has been received:

    Answered by Chriistian
    Hi,

    By the term you mentioned "registered information" do you mean submission data of the registration form you made? I tried it on my end but I was not able to replicate the issue.


    Can you try to clear your browser cache and form cache and see if it will work? If you are referring to a different concern, please give us more details regarding it.

    Do let us know if you need further assistance.
    Regards.
    View this thread on browser » Unsubscribe Thread
    1439910320
    ...
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    JotForm Support

    Answered by Chriistian on August 19, 2015 at 08:24 AM

    I was not able to see the attached picture you sent. Can you re-attach it on this thread by following the steps on this guide: How to add screenshots images to questions in support forum.

     

    I tried it again on my end and the submission data was displayed. However, I noticed that it takes sometime to display the data. When you are on the submission page can you try to refresh the page (press F5) and see if it will work? We strongly recommend that you use Chrome or Firefox to access your Form Builder and Submission page.

     

     

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    Answered by kreativtforum on August 19, 2015 at 08:40 AM
    It is nothing to show. It is just an empty form without any submissions.

    When using Chrome or IE I can see all the submissions.

    Regards,
    -------------------------------------------------
    Aksel Sørbye
    Fag- og kompetanseansvarlig, Kreativt Forum
    Fredensborgveien 24A, 0177 Oslo
    Mobil: 47 30 00 74
    www.kreativtforum.no


    Fra: JotForm Support Forum [mailto:noreply@jotform.com]
    Sendt: onsdag 19. august 2015 14.24
    Til: aksel@kreativtforum.no
    Emne: Re: Why does not registereded information in the forms show when I use the new browser "Edge" in Windows 10? Have you not updated your solution yet?

    A new response has been received:

    Answered by Chriistian
    I was not able to see the attached picture you sent. Can you re-attach it on this thread by following the steps on this guide: How to add screenshots images to questions in support forum .

    I tried it again on my end and the submission data was displayed. However, I noticed that it takes sometime to display the data. When you are on the submission page can you try to refresh the page (press F5) and see if it will work? We strongly recommend that you use Chrome or Firefox to access your Form Builder and Submission page.


    View this thread on browser » Unsubscribe Thread
    1439987096
    ...
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    Answered by Ben on August 19, 2015 at 11:00 AM

    Based on what you have mentioned it might be that Edge is blocking some of the content from being loaded.

    Now since I do not have Windows 10 to test out, but my colleagues that do do not seem to have these issues, I presume that it might be specific to some addon that you might have in your Microsoft Edge, so do try to disable them all to see if it works and then enabling them one by one to see which one causes the issue.

    I would also personally suggest to use Firefox or Chrome a your browser for various reasons, including your own security.

    Do let us know how it goes after checking the suggestions above.