What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment widget "disappeared"

    Asked by mnaforms on August 18, 2015 at 09:20 AM

    The payment widget on my form was somehow deleted yesterday. I understand that another association may have experienced the same problem yesterday. Was there a problem with your system? esuddath@marylandrn.org



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    JotForm Support

    Answered by david on August 18, 2015 at 12:06 PM


    We had a bug yesterday that removed the payment fields from some forms.  My apologies.  You should be able to restore your form and data by reverting your form back to when the payment field was included using your revision history:


    Revert your form back to when the field was there and you should be all set.

    If this does not allow for the form to go back to the previous state, let us know and we will be happy to have a closer look.