What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I not receiving form to my e-mail?

    Asked by jambis02 on August 18, 2015 at 10:29 AM

    I have a link on my website to the jot form and it is not being forwarded to my e-mail address. It is not an e-mail problem as I am receiving e-mails to that address. Why will this be happening? 

    receiving problem E-mails forwarded and
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    JotForm Support

    Answered by david on August 18, 2015 at 12:34 PM

    Hi,

    I checked our mail logs and it does indeed look like the notifications to your address "info@hirethebarman.co.uk" were failing for a bit.  As far as I can tell though, they are now sending once again.  Are you still not receiving your notifications?  Check your spam/junk mail folders to see if they are being filtered there.  If they are not, they may be being blocked all together.  If that is the case, here are some steps to take to prevent this from happening:

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If that still does not allow for the notifications to come through, let us know and we will be happy to have another look.