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    Encryption was auto enabled on a form - unable to decrypt responses

    Asked by slcfire on August 18, 2015 at 11:03 AM

    Hi everyone,

    We recently turned on encryption on a couple of forms.  It appears encryption was set as default on a new form we created.  Our staff who receives the form response doesn't have any of the emails asking for an encryption key, and wants to access the data, please see the attached screenshot. Any suggestions?  Thanks.



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    JotForm Support

    Answered by BDAVID on August 18, 2015 at 01:17 PM

    The encryption must be manually enabled on your account, someone with access to your account must have set it up. 

    At this time, yous should disable the encryption option, so new submission will come as normal. On regards of the previous submissions, they will stay encrypted, and can not be decrypted unless you upload the key, as explained on this guide: http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert