What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Encryption was auto enabled on a form - unable to decrypt responsesAsked by slcfire on August 18, 2015 at 11:03 AM
We recently turned on encryption on a couple of forms. It appears encryption was set as default on a new form we created. Our staff who receives the form response doesn't have any of the emails asking for an encryption key, and wants to access the data, please see the attached screenshot. Any suggestions? Thanks.
encryption responses enabled a
The encryption must be manually enabled on your account, someone with access to your account must have set it up.
At this time, yous should disable the encryption option, so new submission will come as normal. On regards of the previous submissions, they will stay encrypted, and can not be decrypted unless you upload the key, as explained on this guide: http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert