What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Users having a problem inputting data into text box

    Asked by peeplesj on August 18, 2015 at 01:36 PM

    I sent jotform out and several folks who are trying to fill out the form said they couldn't put text in the text boxes because the boxes did not show up on their form.

    Can anyone help me troubleshoot this?

    Thanks.

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    JotForm Support

    Answered by EltonCris on August 18, 2015 at 02:47 PM

    Hello,

    Please let us know which of the form you are referring and what fields are not showing up?

    Have you tried asking them to clear their browser's cache or check it with other browsers? Perhaps it was an issue on the user end browser that's why they are unable to see the form. So far when I check the 3 forms shared on your account, they're all working fine.

    Example:

    Please let us know if you still have issues with this. Thanks!