What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where is registration form & payment?

    Asked by sobeyda on August 18, 2015 at 02:59 PM

    Created a registration form which is now live. First person AW registered and paid, but I didn't receive a notification and don't see evidence of this. How will i know of payments? Please advise. 

     

    Page URL:
    http://www.jotform.us/form/51088614847160

    registration form receive
  • Profile Image
    JotForm Support

    Answered by Welvin on August 18, 2015 at 05:06 PM

    The form in your forms list. When the payment is successful, you should receive an email from the form as well as from Stripe since this is a Stripe Payment Integration. The form email should be sent to your account email address. You are using Gmail and we don't have any issues with Gmail so far.

    I checked your form submissions page and couldn't find any successful payment there, but not unless you delete the record. Here's how you can access the submissions page:

    https://www.jotform.com/help/269-How-to-view-Submissions

    Lastly, your form fields aren't required. When you leave it this way, someone can just submit the form without filling up the fields. Anyone can also skip the payment part since that isn't required either. You may consider making the payment as required if you need that part.

    Simply click the payment field and click "Required" button on the top toolbar:

    Thanks

  • Profile Image

    Answered by sobeyda on August 18, 2015 at 05:40 PM
    Thanks. This is very helpful. I will relay this info and ask the potential
    group participant to redo the registration form.
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on August 18, 2015 at 06:57 PM

    You're welcome.

    Should you need any further information, please do not hesitate to contact us.

    Thank you.

  • Profile Image

    Answered by sobeyda on August 29, 2015 at 02:45 AM
    Still having trouble with registration form. 2 people reported they
    registered, one also paid. But there's no evidence. I tried to register and
    pay myself it froze when I "submitted application." Please advise. Thanks
    in advance for your help.
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 29, 2015 at 08:26 PM

    This is quite odd, there is no way the form would submit with no data in it, your fields are required: http://www.jotform.us/form/51088614847160

    By any change, have you embedded your form into a webpage? If that is the case please share the direct URL to it, so we can test and inspect further.

    Otherwise, if you are using the direct link of your form, it would be good if you could let us know in what browser version and operating system your customers submitted the form, so we can try to replicate the issue and find a solution.

     

  • Profile Image

    Answered by sobeyda on August 29, 2015 at 10:45 PM
    Thanks for your reply. Yes, the form was embedded the people at
    Therapysites, they manage my websites. I sent the link to them and they
    did it. I will go ahead and copy them on this note so we can get a
    conversation started. Please let me know if there's anything else I need to
    do to help fix this problem. My group for which the registration form was
    created is due to start on Sept 16 and potential group participants are
    getting discouraged and at least a couple have turned away. I appreciate
    your efforts to try to fix the problem. Thanks.
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on August 30, 2015 at 12:07 AM

    If the form is embedded, tell your webmasters to embed it using our iframe method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. This should prevent a possible conflict in the page the causes the form to get stuck at submitting.

    If someone successfully submitted the form with the payment, you should receive an email about it, from the form and from Stripe. Also, your customers should be able to see your form's thank you message.

    Lastly, I would suggest adding an autoresponder email to your form so your customers can get a confirmation that you receive the payments.

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Thanks

  • Profile Image

    Answered by sobeyda on August 30, 2015 at 12:45 AM
    Thanks. I'm copying this reply to the webmasters @Therapy sites.
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on August 30, 2015 at 02:06 AM

    Great!

    Feel free to contact us again if you require any further assistance about this matter.

    Thanks