What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error upgrading to new subscription

    Asked by JoaoSaude on August 18, 2015 at 03:29 PM

    This error appears , but I get a message from my card , stating that the purchase was approved with a value of 1.00 in JotForm INC .
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    JotForm Support

    Answered by david on August 18, 2015 at 03:33 PM

    Hi,

    The error looks like our system is declining your credit card.  The $1.00 might be an authorization attempt, since the subscription payment did not go through, it will likely be removed.  According to our logs, you payment did not go through. 

    Check to ensure your credit card is not expired or cancelled.  You can also try updating the card on file in your account setting:

    http://www.jotform.com/help/330-How-to-update-my-subscription-s-payment-method

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    Answered by JoaoSaude on August 18, 2015 at 03:33 PM
    Okay, I will look for answers