What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are not able to receive the notification e-mails, what should be do to resolve this issue??

    Asked by Gone4Good on August 18, 2015 at 04:33 PM
    Page URL:
    http://cpalberta.com/donate/donation-form/

    E-mails receive resolve
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    JotForm Support

    Answered by BDAVID on August 18, 2015 at 05:55 PM

    The email address used for submission notifications is not in our bounce list, have you checked spam folder? 

    If the issue continues you need to white-list our Jotmail IP addresses within your email server (or ask for it to your email service provider). Read this article for more details: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses