What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We're not receiving form notifications.

    Asked by rocktape on August 18, 2015 at 04:35 PM

    We're not receiving form notifications. Thanks. 

    email system thanks receiving
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    JotForm Support

    Answered by BDAVID on August 18, 2015 at 06:01 PM

    What is the form that does not receive email notifications? If it's this form: http://www.jotformpro.com/form/50767300395961, the email address used for email notifications is not in bounce list, please check spam folder.

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

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    Answered by rocktape on August 18, 2015 at 06:05 PM

    We haven't received any today, and our google email logs show none received. You should test our forms to verify. 

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    JotForm Support

    Answered by BDAVID on August 18, 2015 at 07:51 PM

    I just submitted your form, and our mail logs show good delivery:

    Have you check your spam folder or  whitelisted our domain names? Please let us know.