We're not receiving form notifications.

  • Profile Image
    rocktape
    Asked on August 18, 2015 at 04:35 PM

    We're not receiving form notifications. Thanks. 

  • Profile Image
    BDAVID
    Answered on August 18, 2015 at 06:01 PM

    What is the form that does not receive email notifications? If it's this form: http://www.jotformpro.com/form/50767300395961, the email address used for email notifications is not in bounce list, please check spam folder.

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

  • Profile Image
    rocktape
    Answered on August 18, 2015 at 06:05 PM

    We haven't received any today, and our google email logs show none received. You should test our forms to verify. 

  • Profile Image
    BDAVID
    Answered on August 18, 2015 at 07:51 PM

    I just submitted your form, and our mail logs show good delivery:

    Have you check your spam folder or  whitelisted our domain names? Please let us know.