What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I already paid for JotForm Premium Bi-Yearly Plan, why do you continue charging me every month?

    Asked by portoakland on August 18, 2015 at 06:12 PM

    I already paid for JotForm Premium Bi-Yearly Plan, why do you continue charging me every month?

    This notification is just a friendly reminder (not a bill or a second charge) that on Apr 10, 2015, you placed an order from JotForm Store. The charge will appear on your bill as "FS *JotForm". This is just a reminder to help you recognize the charge.

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    Order Summary
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    Order ID: INT150410-1290-74502

    JotForm Premium Bi-Yearly

    Order Total: $139.00
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    JotForm yearly bi-yearly yearly plan
  • Profile Image
    JotForm Support

    Answered by Kiran on August 18, 2015 at 09:48 PM

    I see that the bi-yearly subscription is created on a different payment processor and hence your existing monthly subscription was not cancelled. I've now cancelled the monthly subscription and forwarded it to our manager to see what best we can do in refunding the charges. 

     

    You'll be posted through the thread with our updated response. Thank you!

  • Profile Image
    JotForm Support

    Answered by Kiran on August 21, 2015 at 11:25 AM

    Thank you for your patience. We have raised a request with our payment processor to refund the 3 charges and it may take upto 7 to 10 business day to reflect the amount in your statement. Please get back to us if you need any further assistance. We will be happy to help.

    Thank you!