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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there a way to notified via email when a user completes a pdf form I created?

    Asked by NewChapterLawGroup on August 18, 2015 at 07:08 PM

    I couldn't find a way to change the settings on my downloadable/fillable form so that I am emailed when a user completes and submits their form data via my pdf form.

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    JotForm Support

    Answered by Chriistian on August 18, 2015 at 11:20 PM



    If you have created the fillable PDF from your online form based on this guide: Fillable PDF Everything you need to know about JotForm Fillable PDF Creator then you just need to ensure that you have setup the Notification email for your form. To setup notification email, just follow the instructions provided in this article: Setting Up Email Notifications.


    If you have already setup your Notification email but you are still not notified when someone submits using your fillable PDF, please provide to us the link or name of the form in question so we can further investigate the issue.


    Do let us know if you need further assistance.


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    Answered by NewChapterLawGroup on August 19, 2015 at 04:51 PM

    Thanks for your answer... but unfortunately this did not resolve my problem.


    My pdf form name is "NCLG New Bankruptcy Worksheets (Online Submission)"

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    JotForm Support

    Answered by EltonCris on August 19, 2015 at 08:36 PM


    What happens when you hit the submit button on the PDF file? Once it says the submissions was sent, that's the time you'll receive notification from your form.

    However, your PDF Form "NCLG New Bankruptcy Worksheets (Online Submission)" wasn't created with Jotform PDF Creator. I believe this was from your adobe forms and was imported at Jotform along with its data. Unfortunately, imported PDF form cannot accept submissions since they can't be edited in the form builder. They are mainly used for documentation. You may ask your customers instead to save their filled PDF and attached it on email.