Unable to save changes inside of Autoresponder email

  • amistadinsuranceservices
    Asked on August 18, 2015 at 9:32 PM

    I have tried to set up notification email to auto reply to those who complete my form but the content of my email that I create does not get saved! everytime i come back to the notification the form itself appears again after being deleted and then me pasting the content on the email reply.  Why wont new content save?

  • BJoanna
    Replied on August 19, 2015 at 3:14 AM

    Are you referring to Autoresponder? Inside of this article you can find out how to set Autoresponder inside of your form: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    I have cloned and tested your form http://www.jotform.us/form/50158955976168 and I noticed that you have set Autoresponder inside of your form and you added additional content inside of it. 

    Unable to save changes inside of Autoresponder email Image 1 Screenshot 30

    After I submitted my cloned form I received Autoresponder email with all additional content that is added inside of Autoresponder settings.

    Unable to save changes inside of Autoresponder email Image 2 Screenshot 41 

    Were you able to resolve your issue?  If not please provide ID of your form and explain in more details what are you trying to achieve. You can also try to clear your form cache

    Looking forward to your reply. 

  • amistadinsuranceservices
    Replied on August 19, 2015 at 4:40 AM
    I realized that I had to keep form in the email for my content to save.
    Sent from my iPhone
    ...
  • Jan
    Replied on August 19, 2015 at 9:37 AM

    So, is the issue already resolved?

    Are you trying the EDIT the submissions? Normally, if you click the link Edit Submissions, it will open another window where you can edit the fields and resubmit the form.

    Just like what BJoanna said, we need the form ID or form URL so that we can investigate the issue. Thank you.

  • amistadinsuranceservices
    Replied on August 19, 2015 at 10:40 AM
    I figured it out
    Thx
    Sent from my iPhone
    ...