What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why do I get a "Quota" error when I've only had 9 submissions?

    Asked by cgiapani on August 18, 2015 at 09:55 PM

    None of my forms are SSL, so I'm not sure why it won't receive more submissions, as I'm to understand there's a 100-submission monthly limit for non-secure submissions. After trying to find an answer in the forums, I'm learning that this seems to be a recurring problem. Can you clarify?

    Submissions a My Forms problem monthly limit
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    Answered by Sammy on August 19, 2015 at 03:01 AM

    I have checked you account and the statistics are all on 0.

    On what form are you experiencing the message regarding Quota, kindly provide the link so that we can look into it

  • Profile Image

    Answered by Christina Mangiapani on August 19, 2015 at 11:40 AM

    Now, of course, I'm not getting this error. But when my last submitter tried to use the form, she filled out the entire form and when she clicked "send now" she got an error that read something to the effect of, "your form cannot be submitted because you've reached your quota." The link to the form is: http://form.jotform.us/form/52188179417161 

    Can you let me know how to make sure I'm not using SSL so I ensure I don't have this error in the future?

    Thanks so much,

    -Christina

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    Answered by Sammy on August 19, 2015 at 01:47 PM

    When using the embed wizard kindly ensure that the Secure Form option is not checked,  also note when a form is using SSL its usually has HTTPS instead of HTTP and it also starts with secure.jotform.com/form/...