Upload Limit Reached

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    ianlenehan
    Asked on August 18, 2015 at 10:08 PM

    Hello - I have just received an email to advise me that my upload limit has been reached. This was apparently caused by one person uploading a file that was 87.5 MB in size! I was under the impression the upload size was limited by default, so I'm a little bit annoyed that one guy was able to chew up my limit. 

    I have gone into the submissions and deleted that submission, but the data used hasn't changed. Is there any way that I can have that removed from my quota? I will upgrade my form when I reach a good number of users but I am not close to that yet. 

    Thanks

    Ian

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    Sammy
    Answered on August 19, 2015 at 03:25 AM

    Hello Ian,

    I have corrected the quota issue on your account kindly confirm that the space used is below 20, which particular form was the user able to upload the large file size?

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    ianlenehan
    Answered on August 19, 2015 at 03:38 AM

    Thank you Sammy. The form was Phinspiration Submission. I have gone into file size and set this to 3mb max.

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    Sammy
    Answered on August 19, 2015 at 04:54 AM

    Hi Ian,

    If the issue persists please let us know

    Thank you