Forms not working after upgraded and receiving email for a guest account?

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    ermenegildo
    Asked on August 19, 2015 at 07:08 AM

    Hello, I've gone from a free account to a premium account.

    But this morning I received a message from a subscription of one of my clients, but the form was empty.

    Then I received an email from you that says:

    "Re: Forms not found/disabled Answered by Sammy @romario_alotaibi You forms are currently under a guest account, kindly sign up for a free account then let us know by opening a new thread and we can move the forms to your registered account"

    The form that I built in the free account do not work automatically in the paid account?

    And, if not, when you tell me?

    You can move my form in the registered account.

    Thanks

    Ermenegildo

  • Profile Image
    ermenegildo
    Answered on August 19, 2015 at 07:12 AM

    I tried again to see if the form was working. It seems that now works.

    So: why in the case of my client I received a blank form? And why I received the email from JotForm?

    All my forms work or not?

  • Profile Image
    KadeJM
    Answered on August 19, 2015 at 10:28 AM

    I see that you are wondering what the guest account email meant and why after upgrading to a premium plan you weren't able to use your forms immediately.

    The reason you received the email notification is actually because you are on a thread which is being followed up on by other users who are responding there and we have responded back even though it is preferred that everyone open one question per thread. It was unrelated to your subscription plan and I have closed the thread to prevent this from happening to you or anyone else again.

    As for your forms not working that was most likely due to a minor delay which usually doesn't happen as the subscription upgrades should be instantaneous. I checked all of your forms in your account and I can confirm they are all working properly.

  • Profile Image
    ermenegildo
    Answered on August 19, 2015 at 10:47 AM

    OK, KadeJM

    thank you very much

  • Profile Image
    BJoanna
    Answered on August 19, 2015 at 01:10 PM

    On behalf of my colleague, you are welcome.

    Feel free to contact us if you have any other questions.