What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Account not downgraded to Free yet

    Asked by campgilbert on August 19, 2015 at 08:47 AM

    I'm trying to downgrade my account to free, but it keeps showing Bronze as my current plan. Can you help?

  • Profile Image
    JotForm Support

    Answered by Kiran on August 19, 2015 at 11:04 AM

    I see that your current subscription plan on your account campgilbert is cancelled and scheduled to downgrade by 15th September. The account shall be holding the current subscription plan till your next billing date and then will be downgraded to Free.

    Hope this information helps!