Account not downgraded to Free yet

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    Asked on August 19, 2015 at 08:47 AM

    I'm trying to downgrade my account to free, but it keeps showing Bronze as my current plan. Can you help?

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    Answered on August 19, 2015 at 11:04 AM

    I see that your current subscription plan on your account campgilbert is cancelled and scheduled to downgrade by 15th September. The account shall be holding the current subscription plan till your next billing date and then will be downgraded to Free.

    Hope this information helps!