Customer service request form creating multiple emails

  • Profile Image
    rileyvanhorn
    Asked on August 19, 2015 at 11:22 AM

    Our customer support request form SOMETIMES creates multiple emails for the same request. I can't find a consistent pattern, and the only thing I can imagine is that the user is hitting the captcha button multiple times. Could this be the problem, or is there something wrong in the way I set the form up?

  • Profile Image
    Charlie
    Answered on August 19, 2015 at 01:41 PM

    Hi,

    I'm checking your form and it seems that everything is setup properly. 

    Could you try embedding the form using the iFrame code instead? There might be a JS conflict between your form and the website that causes the duplicate email, using iFrame should prevent it. However, I checked our mail logs but there's no duplicate email notifications sent via our mail server. This might be a problem on how the email address is receiving the notifications.

    I hope that helps.