What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am trying to create a custom form and cannot get it to load.

    Asked by CarolBrackett on August 19, 2015 at 12:14 PM
    create cannot
  • Profile Image
    JotForm Support

    Answered by Boris on August 19, 2015 at 02:19 PM

    I have looked into forms under your account, and you seem to only have 1 empty form without any fields added to it. To add fields to your form, you can simply open the form for editing (image 1), and then drag-and-drop desired fields to your form (image 2).

    Don't forget to click on the Save button in the builder to save your form with its changes. You can also take a look at our guides on How to Create Your First Web Form, as well as other guides in the Getting Started section of our User Guides.

    Please let us know if you need further assistance, we will be happy to help.