Notification Email was not being sent to Recipient Email

teceagle
Asked on August 19, 2015 at 02:06 PM

It won't sent the email to the recipient email address that I put in the text box. It will only send it to the default email on the account. How can this be fixed?

This is a re-post of a comment on Setting up Email Notifications
Jonathan

Jotform Support

Answered on August 19, 2015 at 03:22 PM

You must have been using only the Test Email button in the Notification Email.

Please take note that the test email message will only always send the test message to your account email.

I recommend reviewing this user guide also for better understanding of the process

user guide: http://www.jotform.com/help/314-How-to-properly-Change-and-Test-a-New-Email-Recipient-Address-

To properly receive the submision email from the form, it needs to be submitted in actual.

Please let us know if you need further assistance.