What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We want to create a form which would need to be secure (will contain private information). How can I do this?

    Asked by Quenzel on August 19, 2015 at 02:41 PM
    private information secure form encrypted form
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    JotForm Support

    Answered by Mike on August 19, 2015 at 04:27 PM

    Thank you for contacting us.

    We do care a lot about security. The data is not shared with any third parties, and we do not access it for non-administrative reasons.

    We would like to suggest using SSL form link/code in order to accept the form entries via encrypted https connection, please see the next guide.

    How can I receive SSL Submissions

    It is also possible to encrypt received form entries on submissions database. Please note that you should be careful with that option, since we will not be able to restore the data if you lose a private key file.

    Introducing Encrypted Forms: The Ultimate in Online Form Security

    Please feel free to contact us if you need any further assistance.

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    JotForm Support

    Answered by Charlie on November 09, 2016 at 08:04 AM

    Just an update. Our developers have added a new security layer to make your file uploads more secure. You can learn more about it on this blog post: https://www.jotform.com/blog/259-Keeping-Your-Uploads-Secure 

    Thank you.