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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Question about reports

    Asked by TakisTLCS on August 19, 2015 at 05:20 PM

    I have created a form and i have it on my website(DTLI.com). Every time somebody submits an application, the report that I get on my email does not include all the HTML text that I have on the form. Therefore the report is incorrect and I cannot submit to employment verification company cause they do not know what the applicant is signing for..Is there any other way that all the text will also be included in the report that I get? If not,  how do I get the HTML text to be included in the report? My email address is Takis.tlcs@gmail.com.

    Page URL:
    DTLI.com

    Reports html text verification cannot submit
  • Profile Image
    JotForm Support

    Answered by Boris on August 19, 2015 at 09:57 PM

    Are you talking about the contract agreement part of your form, which is inside a Text field?

    The reason that it is not included in the body of your Email Notifications is that your notification emails by default only include the fields that can be filled in by the user. There are several ways for you to fix this.

    1. You can edit your Email Notification, and manually copy this text to the notification.

    2. Probably a more elegant solution for you would be to use PDF of your submissions. You can have them Attached to the email notifications, or alternatively included in the body of your email notification by using the PDF Link.

    You will first have to make sure to show headers or text for contracts/terms/agreements in the PDF format of a submission.

    How to Attach a PDF of a submission to your emails:

    Or how to add a link to the PDF submissions to the body of your emails:

    I hope this helps. Please let us know if you need any further assistance in setting it up, and we will be happy to help.