What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by xahid on December 23, 2011 at 12:38 PM
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    Answered by AtacanC on December 23, 2011 at 01:33 PM

    Can you please provide more information on your question? So we can assist you further.

    Thanks in advance.

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    Answered by xahid on December 24, 2011 at 02:18 AM


    I upgraded my account to Premium, but in the My Forms section it still shows that I only have access to 100 forms per month. I checked my paypal receipt and it shows my jotform username as my first and last name. Which is not correct, my jotform username is different than my actual name so how can I fix this? 


    Sorry about my last comment. I didn’t know the contact form would enter my comment info into a forum so I went ahead and deleted my last message because it had some of my account information.

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    JotForm Support

    Answered by liyam on December 24, 2011 at 04:11 AM

    Hello xahid,

    I was able to find the payment with the incorrect details.  Unfortunately, we cannot do anything on Paypal's end to correct this, but I have manually upgraded your account.

    If you have other questions or concerns, please let us know.

    Thank you for subscribing with us!