What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Users having problems

    Asked by peeplesj on August 19, 2015 at 11:39 PM

    Several of the users for the form I created are telling me that the form that they completed was wiped clean/lost all info when they clicked on a hyperlink that's embedded in the form and when they deleted an image from the upload a picture question to add a new one.

    Can I change anything within my settings that provides automated saving for those that are completing the form? 

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    JotForm Support

    Answered by Chriistian on August 20, 2015 at 02:35 AM



    If I understand you correctly, you want to save the data automatically or create an auto-fill so users can refill the fields with their previously typed info. You can achieve auto-saving/auto-filling of forms by following this guide: How to Enable Auto Fill Feature.


    Do let us know if you need further assistance.