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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Contact form not sending emails

    Asked by acjdesigns on August 20, 2015 at 03:06 AM

    Hi I have setup 2 forms on your website and embedded them into my customers website however, they aren't sending the notification emails over to their email address?

    Page URL:
    http://wine-factory.co.uk/order.html

    Emails contact form and email setup
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 20, 2015 at 03:32 AM

    Hi,

     

    I have checked the mail log and see that emails are not being sent to your email *****@wine-factory.co.uk (email used in your form). Your email was on the bounce list because of the following reasons: 

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<421 4.4.0 Unable to lookup DNS for wine-factory.co.uk>

    I have removed your email from the bounce but please check your DNS settings in your email also.


    Do let us know if you need further assistance.


    Regards.
  • Profile Image

    Answered by acjdesigns on August 20, 2015 at 04:40 AM
    Thank you. Very strange as the email and website is fully functional.
    Kind regards,
    Aaron
    --
    ACJ Designs
    Web: www.acjdesigns.co.uk
    Email: info@acjdesigns.co.uk
    Tel: 01245 409656
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 20, 2015 at 04:46 AM

    Hi,

     

    You are welcome. Is it working fine now? 

     

    Regards.

  • Profile Image

    Answered by acjdesigns on August 20, 2015 at 05:40 AM
    It seems to be yes :). Is there a chance the test emails can be removed as I know it has monthly restrictions
    Kind regards,
    Aaron
    --
    ACJ Designs
    Web: www.acjdesigns.co.uk
    Email: info@acjdesigns.co.uk
    Tel: 01245 409656
    ...
  • Profile Image

    Answered by Sammy on August 20, 2015 at 06:05 AM

    There is not monthly limit on the emails you can send using a form or during testing of the email, the limit only applies to submissions submitted when using the form.

    I have reduced you submission limit by 4 from 12 to 8