Contact form not sending emails

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    acjdesigns
    Asked on August 20, 2015 at 03:06 AM

    Hi I have setup 2 forms on your website and embedded them into my customers website however, they aren't sending the notification emails over to their email address?

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    Chriistian
    Answered on August 20, 2015 at 03:32 AM

    Hi,

     

    I have checked the mail log and see that emails are not being sent to your email *****@wine-factory.co.uk (email used in your form). Your email was on the bounce list because of the following reasons: 

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<421 4.4.0 Unable to lookup DNS for wine-factory.co.uk>

    I have removed your email from the bounce but please check your DNS settings in your email also.


    Do let us know if you need further assistance.


    Regards.
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    acjdesigns
    Answered on August 20, 2015 at 04:40 AM
    Thank you. Very strange as the email and website is fully functional.
    Kind regards,
    Aaron
    --
    ACJ Designs
    Web: www.acjdesigns.co.uk
    Email: info@acjdesigns.co.uk
    Tel: 01245 409656
    ...
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    Chriistian
    Answered on August 20, 2015 at 04:46 AM

    Hi,

     

    You are welcome. Is it working fine now? 

     

    Regards.

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    acjdesigns
    Answered on August 20, 2015 at 05:40 AM
    It seems to be yes :). Is there a chance the test emails can be removed as I know it has monthly restrictions
    Kind regards,
    Aaron
    --
    ACJ Designs
    Web: www.acjdesigns.co.uk
    Email: info@acjdesigns.co.uk
    Tel: 01245 409656
    ...
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    Sammy
    Answered on August 20, 2015 at 06:05 AM

    There is not monthly limit on the emails you can send using a form or during testing of the email, the limit only applies to submissions submitted when using the form.

    I have reduced you submission limit by 4 from 12 to 8