What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment automatically renewed.

    Asked by NiceFuture on August 20, 2015 at 05:29 AM
    Hello,

    We would like to know if when you take a subscription with you, if the payment and automatically renewed ? If so, what is the way to cancel this renewal ?
    Thank you in advance.
    Best regards.

    NiceFuture team
  • Profile Image

    Answered by Sammy on August 20, 2015 at 05:38 AM

    If you pay via credit card or PayPal, the payment is automatically renewed at the end of every billing period (monthly, yearly e.t.c).

    To cancel a subscription you just need to select the free plan under the billing section in your account an you will be automatically downgraded at the end of you current subscription period.

    You can also request immediate cancellation and our support team will initiate it for you.

  • Profile Image

    Answered by NiceFuture on August 20, 2015 at 05:46 AM
    Thank you very much for your quick response.Best regards.Nice future team