What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do i fix, Error on query: Error returned:MySQL server has gone away

    Asked by emediagc on August 20, 2015 at 09:06 AM
    Page URL:

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    JotForm Support

    Answered by Kiran on August 20, 2015 at 12:02 PM

    I'm not sure when exactly you are receiving this error. Could you provide with more information on this issue so that we can provide you with necessary assistance? 

    We will wait for your response. Thank you!

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    Answered by profibook on November 12, 2015 at 09:23 AM

    I have similar problem.

    When I want to send a few  big files ( 40mb together) receiving this error

    if the files are smaller everythng is ok.


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    JotForm Support

    Answered by Kiran on November 12, 2015 at 11:14 AM


    Your query is moved to a separate thread and shall be addressed there shortly.


    Thank you!