What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If I take a monthly subscription am I free to convert to an annual plan? If so can I do so the following month?

    Asked by footloose427 on August 20, 2015 at 09:54 AM
    Annual monthly subscription
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    Answered by Sammy on August 20, 2015 at 12:35 PM

    You are free to convert to an annual plan at any time you wish, if you encounter any difficulties during your upgrade please let us know and we will gladly assist you

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    Answered by footloose427 on August 24, 2015 at 06:11 AM

    Hi Sammy

    If I elected to take an annual subscription at a Silver level and then required an upgrade to gold after three months how does it then work? Am I charged 9/12th's of the difference? i.e. 99-39 *9/12 = $ 45?

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    Answered by Ben on August 24, 2015 at 11:15 AM

    If you need to switch to a new subscription at some point, a pro-rated refund is issued and you are switched to a different subscription.

    This means that the refund will be made for the unused portion of the subscription - or part of the paid amount will be used for the payment of other subscription.

    Do however let us know if you have any further questions and we would be happy to assist with them :)