Why can't I access my account?

  • Profile Image
    Teresa 
    Asked on August 20, 2015 at 10:42 AM

    I created an account for tpinney using the email address here. I have created one form. Today, that form link reads that it has been disabled and I am unable to login to my account. I thought maybe the password was wrong, but several reset password attempts left me unable to proceed. Please help.

     

    Teresa

     

  • Profile Image
    david
    Answered on August 20, 2015 at 02:14 PM

    Hi,

    I checked your account and it looks like it may have been suspended by our automatic phishing detector.  However, when I checked your only form, everything looks to be within our terms of use.

    I reactivated your account, however, it is a Guest account.  I would recommend registering an account, then letting us know that you would like your form moved to your registered account.  Once it is there, you will be able to log in and have access to many more features.