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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can't I access my account?

    Asked by Teresa  on August 20, 2015 at 10:42 AM

    I created an account for tpinney using the email address here. I have created one form. Today, that form link reads that it has been disabled and I am unable to login to my account. I thought maybe the password was wrong, but several reset password attempts left me unable to proceed. Please help.

     

    Teresa

     

    Page URL:
    http://form.jotform.us/form/52296117268157

    my account can't form link reset password one form
  • Profile Image
    JotForm Support

    Answered by david on August 20, 2015 at 02:14 PM

    Hi,

    I checked your account and it looks like it may have been suspended by our automatic phishing detector.  However, when I checked your only form, everything looks to be within our terms of use.

    I reactivated your account, however, it is a Guest account.  I would recommend registering an account, then letting us know that you would like your form moved to your registered account.  Once it is there, you will be able to log in and have access to many more features.