What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change the setting on a secure form to unsecured?

    Asked by BarbFriedland on August 20, 2015 at 12:03 PM

    I didn't realize that the free account is so limited in the number of secure form submissions that can be accepted. The form link leads to a "form over quota" page.  Will changing this form from secure to unsecured resolve this? How do I do that? 

    Page URL:
    http//:www.tjuc.org

    how a Submissions form link form over quota leads
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    Answered by BarbFriedland on August 20, 2015 at 12:22 PM

    I see that someone else had a similar issue, which resulted in someone from support offering to reset her SS allowance. Could this please be done in my case as well? My form is for class registrations and needs to be collecting responses PDQ. Please help.

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    JotForm Support

    Answered by Charlie on August 20, 2015 at 01:56 PM

    Please note that when you reached any of the submission limits, all of your forms will temporarily be disabled. In your case, you have reached your SSL submission limit, 13 out of 10 for Free plan, please check our pricing page for each limit they have.

    As you have mentioned, I can adjust your SSL counter below 10, so that you can continue using your forms. But please do avoid or remove embed codes that uses the SSL protocol (those that uses https:// or https://secure in their links or embed code. To learn more about SSL, you can check this guide: https://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions 

    Please do take note that I can only do this once in your account, I see you are a new user, once you reached any of the limits again, you'll either need to upgrade to a higher subscription plan OR wait for the counters to reset which happens every 1st day of the month for the forms to be accessible again.

    Thank you.