What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is the form building compatible w/Firefox? My users are getting errors....

    Asked by mochs28 on December 23, 2011 at 08:42 PM
    Page URL:
    www.higheredexpress.com/course.htm

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    JotForm Support

    Answered by liyam on December 24, 2011 at 03:29 AM

    May we know what specific errors your users are getting?  JotForm's form builder is very much compatible with firefox.

    I also have checked your form and I didn't get any errors.  I'm using Firefox.

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    Answered by mochs28 on December 27, 2011 at 11:09 AM
    Thanks for your response!
    It wasn't necessarily an error it just seemed to hang when the "submit" button was clicked. It's the Submit Course form. The user had no problem w/it once they flipped over to IE.
    Do you offer Educational Discounts for an annual subscription (lower than the 50% that is currently being offered?)

    Happy Holidays,
    Steve Moch
    SFP - Program Specialist
    LA Community College District
    Economic & Workforce Development Dept.
    213-891-2000 xt. 3075 or 310-938-3596 cell

    ________________________________
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    JotForm Support

    Answered by idarktech on December 27, 2011 at 06:49 PM

    Hi Steve,

    I have replicated your users problem when using Firefox. To fix that, please re-embed your form using iFrame Code.

    To get your form's iframe codes:

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame



    4.  Copy the codes provided in the succeeding screen.


    Also, I do apologize but JotForm don't have any special pricing for non-profit or educational entities. Our subscription prices are the same for all. What I can suggest to you right now is to avail our on going Yearly Sale, you can get 50% off on any of our Paid Plans.

    We appreciate your patience and understanding. Thank you for using JotForm and have a great holiday seasons!

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    Answered by mochs28 on December 28, 2011 at 11:45 AM
    What's the difference using iFrame code vs the standard "Source" code to embed the form? Why doesn't the standard Source code work on Firefox?

    Happy Holidays,
    Steve Moch
    SFP - Program Specialist
    LA Community College District
    Economic & Workforce Development Dept.
    213-891-2000 xt. 3075 or 310-938-3596 cell

    ________________________________
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    JotForm Support

    Answered by Mike_T on December 28, 2011 at 05:59 PM

    There might be coding conflicts with the embed code and your site scripts. The iFrame option could solve such problems, because the form will be loaded inside an iFrame in such case.

    http://www.jotform.com/help/67-So-Which-Form-Embed-Code-Should-I-Use

    Please give it a try, and let us know if you need any further assistance. Thank you for using our services.

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    Answered by mochs28 on December 28, 2011 at 06:18 PM
    Hmmmm.... that's odd. I dropped it in there and it looks the same. To be honest w/you the page I built it in is simply a plain table with 1 column and 2 rows with an image (header) in the top row and your script (code) in the 2nd row. Can't be too many conflicts there....????
    Happy Holidays,
    Steve Moch
    SFP - Program Specialist
    LA Community College District
    Economic & Workforce Development Dept.
    213-891-2000 xt. 3075 or 310-938-3596 cell

    ________________________________
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    JotForm Support

    Answered by idarktech on December 28, 2011 at 09:12 PM

    Hi Steve,

    I wasn't able to reproduce the problem anymore after you've changed it to iFrame code. Please try to clear your browsers cache and then recheck it on your side. It should now be fine.

    Now, another problem is the form was cut-off on Chrome Browser. This is due to a smaller iframe height, to fix that simply edit your form's iFrame code. Change your current iFrame height:1411px; to height:1651px; , this is to avoid cut-off when someone submits your form without filling any required field.

    With regards to the code conflict, JotForm's Source Code version sometimes may be affected on users existing website codes that's why some parts of the form may not work properly. But, when you actually view the form by itself using it's direct link, the form is perfectly fine. Using an iFrame code is pretty much nothing can brake the form on your page. Since form is called inside an iFrame, it does not conflict with anything on your page.

    I hope this helps. Thank you so much for your patience, we greatly appreciate your comments. If you have further questions with regards to this, please let us know. Our team will be more than happy to help you. Have a great day!