What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do I get this message: "MySQL server has gone away"?

    Asked by bettyprall on August 20, 2015 at 12:05 PM

    I clicked on "Get PDF" in the F-1 application and got the message "MySQL server has gone away", so I cannot print the submission. Please correct this.  

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    JotForm Support


    Answered by david on August 20, 2015 at 03:37 PM


    My apologies.  We were doing a data center switch test earlier that caused a fair amount of lag and a few errors.  I checked the "Get PDF" feature and some of the submissions were replaced with the following error:

    I will forward this to our development team to have a closer look.  We will update you in this thread as soon as we have any further information.  Thank you for your patience.