What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to submit form, it shows "Upload Error"

    Asked by osm on August 20, 2015 at 12:27 PM

    Hi JotForm,

    The file upload is suddenly not working on our form (page 4 of JotForm):

    http://www.jotform.com/form/12211823188

     

    This is causing the entire form to fail.

     

    We cloned the form, and even changed the file upload to a multiple type, but it still fails.

    Page URL:
    http://www.jotform.com/form/12211823188

    Screenshot
    JotForm www href Entire upload file upload
  • Profile Image

    Answered by pigglywigglymidwest on August 20, 2015 at 01:18 PM

    This is the same problem we are having. 

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    Answered by osm on August 20, 2015 at 02:01 PM

    I hope it can be fixed -- we had to shut our form down, which was a live public form.

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    JotForm Support

    Answered by Charlie on August 20, 2015 at 05:39 PM

    Hi,

    Apologies for the inconvenience. 

    I cloned your form and I was unable to replicate the problem, however, I checked your account and the form itself and I was unable to submit button, I'm getting the same error message that you have.

    I will forward this to our back end team to have it checked. We will update you on this thread when the problem has been resolved.

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    Answered by osm on August 20, 2015 at 05:55 PM

    ok, thank you for the update.

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    JotForm Support

    Answered by liyam on August 21, 2015 at 05:15 AM

    Hello,

    As of checking, the issue is now fixed.

    Please do let us know if the problem persists on your end.

    Thanks.

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    Answered by osm on August 21, 2015 at 10:23 AM

    Thank you JotForm!

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    JotForm Support

    Answered by Charlie on August 21, 2015 at 11:37 AM

    Glad to hear that everything is working in your end now.

    Should you need any assistance again, feel free to open a new thread here in the forum.

    Thank you.