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its annual billing.Asked by Christopher Papa on August 20, 2015 at 12:34 PM
It would be really great if your $19 Bronze package at some point during the upgrade process identified that you'll be paying for the whole year. There is absolutely no mention of this during the entire process
I would have definitely use the corporate card on that had I known.
It's actually just bad business.
To be clear I did not think it was $19 forever - I thought it was $19 per month. There is no indication you need to click on the price to open up a window to alter your selection of annual versus monthly. That would have been extremely good to know.
I do apologize for the issue you are having with upgrading your account. Whenever you select to upgrade your account, the following window is displayed:
This allows you to select your payment schedule and your payment method.
Your subscription has been switched to our Bronze Monthly.
We have issued a refund of $140, please allow 3 - 5 business days for your refund to be processed.
Please inform us if you need further assistance.