What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PDF Submission: Error code shows in the PDF file

    Asked by AMSForms on August 20, 2015 at 01:33 PM

    The PDF feature is not working. It is generating PDFs with an error code and no data, however the submission seems to be intact. 

    Page URL:

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    JotForm Support

    Answered by Charlie on August 20, 2015 at 05:23 PM

    Apologies for the inconvenience. Our back end team informed us that they were testing our servers earlier, this might have affected the Get PDF function.

    Let me forward this to our developers to have it checked. We will update you on this thread when the problem has been resolved.

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    Answered by alp_deniz on August 22, 2015 at 04:18 AM


    Yes it was a temporary issue while the servers were being tested. Please let us know if it occurs again.