What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    [YouTube Widget] Blocking form submission

    Asked by dorsetholidaylets on August 20, 2015 at 01:36 PM

    Pleas help my form at http://www.warehamrotary.co.uk/bikeride/toenter.html or the direct link is at http://form.jotformpro.com/form/50882577648976  has stopped working with Paypal. It was fine until a short while ago, now when you click Go to payment it comes back Please wait and that is far as it gets.

    It is for charity bike ride and I need it fixed urgently.





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    JotForm Support

    Answered by Mike on August 20, 2015 at 05:29 PM

    We are sorry for the inconveniences you are facing.

    It appears that there is an issue with the YouTube widget which prevents the form submission. We have escalated a bug report ticket to our Development Team.

    In the meantime, please remove the YouTube widget from the form.

    We will let you know once the issue is completely fixed.

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    Answered by dorsetholidaylets on August 20, 2015 at 05:39 PM

    Thanks that has fixed the problem although I would like to put the video back again. I had a similar problem 7 months ago if you look at my previous ticket

    Please let me know when U tube is working again.




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    JotForm Support

    Answered by Mike on August 20, 2015 at 06:54 PM

    We will definitely let you know when the problem is solved. Thank you for your understanding in this matter.

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    Answered by dorsetholidaylets on August 24, 2015 at 07:45 AM
    HI, you seem to have some major problems with your site. I cannot access my forms and none of them work.
    I cannot access anything on your web site, it just does not respond.
    What has happened and how long before it is fixed?


    David King

    Hyde Woods
    Dorset BH20 7NT
    Tel: 01929 471087
    Mobile: 07973 189395

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    JotForm Support

    Answered by BJoanna on August 24, 2015 at 11:59 AM

    Sorry for inconvenience this may caused you. 

    I saw that you already reported this issue on this thread: https://www.jotform.com/answers/646202-why-won-t-jotform-load-properly#14 

    We have already escalated this issue to our developers and we will inform you via mentioned thread once this issue is resolved.  

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    Answered by dorsetholidaylets on August 24, 2015 at 12:07 PM

    I am sorry you have linked the above problem to the wrong thread. The Utube problem was last week and I have got round that although still waiting for a solution so I can use Utube videos again.

    The above problem reported today is a different problem and appears to affecting lots of your users and should be attached to http://www.jotform.com/answers/646202-why-won-t-jotform-load-properly?k=0be749c1cda9d4d3a1bffaccece2a554&unsubscribe= 

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    JotForm Support

    Answered by TitusN on August 25, 2015 at 02:26 AM


    The Youtube Video issue is now resolved - your form will operate normally with the Youtube Widget added on it - the submit button should also work fine. 

    Please accept our apologies.