Default drop down quantity sometimes 11

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    ctphoto
    Asked on August 20, 2015 at 02:05 PM

    Strange thing is happening on my form. I have a place where the customer uses a drop down list to pick quantity ordered, by default (sometimes) it picks 11, even if they pick 1

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    Charlie
    Answered on August 20, 2015 at 06:16 PM

    Hi,

    Upon checking your website, I see you are using the form's full source code. I also see there are some errors in your website. 

    This might be causing a random problems in your form, especially if there are other JS libraries in your website that is loaded on the same page.

    Are you adding a custom function or Javascript in your form? If not, you can try using an iFrame embed code instead to avoid code conflicts.

    Do let us know if using the iFrame is an option to use and if it resolves the problem.

    Thank you.

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    Charlie
    Answered on August 27, 2015 at 12:16 PM

    Hi,

    I see you have replied to the post but it doesn't seem to go through, so I pasted it here:

    Answered by ctphoto

     

    Forum is not posting my response.

    Answered by ctphoto

     

    Now set up as iFrames. Can you check the page for errors?

     

    We can't verify if the problem has been resolved, what we can do now is monitor the submissions, if you perhaps received another submission that is incorrect or does not match the inputs provided by the user, please let us know and we will investigate it further.

    Thank you.

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    ctphoto
    Answered on August 27, 2015 at 12:45 PM
    Still can not post to forums.
    Here is my reply:
    OK, thanks, I will watch it.
    ...
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    Charlie
    Answered on August 27, 2015 at 01:06 PM

    Looks like it went through now, we are also discussing this problem with my colleagues, it seems like a temporary problem in the forum. 

    Apologies for the inconvenience.