Paid for yearly subscription to bronze on 4th August - account now downgraded

  • Profile Image
    maggiewilliams
    Asked on August 20, 2015 at 02:05 PM

    hi,

     

    got an email from jot form yesterday to say that my account has been downgraded. I paid for the yearly subscription on 4th August. Please can you look into the that and chance my account subscription back? 

     

    Many thanks,

     

    maggie 

  • Profile Image
    Shadae
    Answered on August 20, 2015 at 05:51 PM

    Hi Maggie,

    I do apologize for the iusse that you have been experiencing with your accounts status.

    I am seeing that you downgraded from your monthly Bronze (Premium) subscription (in_6dYcNIpqkbRQyC), which expired on August 19, 2015. As such your account was downgraded on that date.

    I do see that you upgrade to our Yearly Bronze subscription on August 4, 2015 (S-23K37163G4097713S).

    I do apologize for the inconvenience caused and your account has been upgraded once again.

    Please inform us if you need further assistance.

    Thank you