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Paid for yearly subscription to bronze on 4th August - account now downgradedAsked by maggiewilliams on August 20, 2015 at 02:05 PM
got an email from jot form yesterday to say that my account has been downgraded. I paid for the yearly subscription on 4th August. Please can you look into the that and chance my account subscription back?
I do apologize for the iusse that you have been experiencing with your accounts status.
I am seeing that you downgraded from your monthly Bronze (Premium) subscription (in_6dYcNIpqkbRQyC), which expired on August 19, 2015. As such your account was downgraded on that date.
I do see that you upgrade to our Yearly Bronze subscription on August 4, 2015 (S-23K37163G4097713S).
I do apologize for the inconvenience caused and your account has been upgraded once again.
Please inform us if you need further assistance.