What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are the uploaded documents saved on JotForm servers?

    Asked by Leah Ko  on August 20, 2015 at 02:16 PM

    To whom it may concern,


    I was hoping to get some more information about the security of JotForm. Are the documents held on your server/database?

    Who has access to those files besides the main account holder?
    how are completed forms 1. stored
    2.recieved by jotform and our company
    3. accessed by our company and your company? 

    Are the forms generated by your company as an HTML or do you publish the form and provide a link?


    If you could please have someone follow up with me it would be greatly appreciated.


    Thank you,


    Leah Ko

    630-428-9300 ext: 300

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    Answered by Ben on August 20, 2015 at 06:11 PM

    Hi Leah,

    Since we can reply to only one issue or question per thread, I have moved your other questions to new threads, but in future, please open one thread per subject.

    You can find the other threads here:

    1. http://www.jotform.com/answers/644331(about access to documents)

    2. http://www.jotform.com/answers/644334 (about storage of submitted data)

    3. http://www.jotform.com/answers/644335 (about notifications of submissions)

    4. http://www.jotform.com/answers/644336 (about access to made submissions)

    5. http://www.jotform.com/answers/644338 (about forms and how they can be used)

    This leaves us this thread for your question about where the documents uploaded on your forms are saved.

    We will be going over the others shortly.

    Now the documents are uploaded to our servers initially after which they are taken to the Amazon AWS where they are stored on the encrypted disks.

    You can however delete them after downloading them, or even make sure that they are deleted right away - after for example posting them to your Google Drive - depending on what you would like to achieve.