What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Receiving an error when we try to delete submissions

    Asked by ICFforms on August 20, 2015 at 02:29 PM

    Hello,

    We are receiving the attached error when we try to delete submissions.  This has been going on most of the day today and multiple agents are reporting this who are trying to clear out completed submissions.  Please provide some insight into why this is happening or when this will be resolved.

     

    Thank you,

    Emily - ICF

    Screenshot
    Submissions delete submissions receiving TRY
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    JotForm Support

    Answered by jonathan on August 20, 2015 at 06:13 PM

    We apologize for the inconvenience caused.

    We do have issue on our back end system at this time that was causing intermittent and varying problem on the Form Builder. Our higher team support are already aware of the issues and are already working to fix the problem.

    To workaround on this, can you please try first to reset the browser. Close the browser and open it again. 

    Login then clear your form''s cache.

    Then do the process of deleting submissions on your form.

    Let us know if this workaround work or not..

     

    Thank you.

  • Profile Image

    Answered by ICFforms on August 21, 2015 at 08:40 AM

    Hello,

    Thank you for your message.  I will let the team know and see if we have better luck with it today.

     

    Thank you!