Receiving an error when we try to delete submissions

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    Asked on August 20, 2015 at 02:29 PM


    We are receiving the attached error when we try to delete submissions.  This has been going on most of the day today and multiple agents are reporting this who are trying to clear out completed submissions.  Please provide some insight into why this is happening or when this will be resolved.


    Thank you,

    Emily - ICF

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    Answered on August 20, 2015 at 06:13 PM

    We apologize for the inconvenience caused.

    We do have issue on our back end system at this time that was causing intermittent and varying problem on the Form Builder. Our higher team support are already aware of the issues and are already working to fix the problem.

    To workaround on this, can you please try first to reset the browser. Close the browser and open it again. 

    Login then clear your form''s cache.

    Then do the process of deleting submissions on your form.

    Let us know if this workaround work or not..


    Thank you.

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    Answered on August 21, 2015 at 08:40 AM


    Thank you for your message.  I will let the team know and see if we have better luck with it today.


    Thank you!