What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Customers reporting that form unusable on iPad but ok on desktop PC

    Asked by hilltopkennels on August 20, 2015 at 02:36 PM

    Apparently dropdown boxes and form loading is almost unusable on iPad for customers. They switched to a Windows desktop and all is fine.


    I tested it with a borrowed iPad and found the same problem.

    Page URL:

  • Profile Image

    Answered by Shadae on August 20, 2015 at 06:44 PM

    Hi hilltopkennels,

    I did a test on an iPad mini emulator and was unable to reproduce the issue you are experiencing with dropdown fields. The options however were not dropped down but shown above the field:

    Please inform us if the version iPad you are using when experiencing this issue so that we can look into this further.

    Thank you