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    Notifier inserts form fields in the subject line instead of body

    Asked by JuliaRogers on August 20, 2015 at 04:58 PM

    I am updating my notifier and auto responder emails. When I clicked on a form field (Example: {whatDate}) it would jump up and insert itself in the subject line instead of the body of the email where I tried to place it. I eventually just had to CtrlX it out of the subject line and CtrlV it into the body.  I think there is a jumping beanin there somewhere. Can this be fixed?  Please and thank you.

    Julie

    PS: I tried to upload a video of this, but it's not allowed.

    Page URL:
    http://form.jotform.us/form/41661137696158

    Emails video jump form field
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    JotForm Support

    Answered by Kiran on August 20, 2015 at 08:42 PM

    Hello Julie,

    I've tried adding the fields in the notifier and it seems to be adding in the body section where the cursor is placed. The issue you may have seen could be a temporary issue due to some lag with the server. Please make sure that you having the cursor in the body section and then click on the fields to place them in the email.

    Please try again and let us know if the issue still persists. We will be happy to take a look again.

    Thank you!