What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We stopped receiving notification emails when people register

    Asked by IST on August 20, 2015 at 05:17 PM

    We (form creator) received emails yesterday (Aug 19th) but today people registered and we didn't receive email notifications. No changes has been done to the form meanwhile.

    Thank you in advance for resolving!

    Page URL:

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    Answered by Shadae on August 20, 2015 at 09:12 PM

    Hi IST,

    I am seeing that your email notifications have not been sent out for that form. I do apologize for the issue that you have experienced.

    I viewed your email notification and I am seeing that it has been set up correctly.

    I have cleared your form cache. Please delete the email notification and create it once again.


    Please inform us if you are still experiencing an issue.

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    Answered by lucieleclerc99 on August 24, 2015 at 02:00 PM

    We have a form in which 3 people receive a notification when a form is submitted. For 2 days, I am no longer receiving emails. The other 2 still receive the notifications, it is only me who does not receive them, and yet I am the owner of the account.
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    JotForm Support

    Answered by Kiran on August 24, 2015 at 03:58 PM


    Your question is moved to a separate thread and shall be addressed there shortly.


    Thank you!!

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    Answered by IST on August 25, 2015 at 05:38 PM

    Many thanks guys for fixing our form! Recreating email notification solved the problem.

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    Answered by Boris on August 25, 2015 at 10:12 PM

    On behalf of my colleagues, you are most welcome.

    Please don't hesitate to contact us again if you need any assistance with your forms, and we will be happy to help.