We stopped receiving notification emails when people register

  • IST
    Asked on August 20, 2015 at 5:17 PM

    We (form creator) received emails yesterday (Aug 19th) but today people registered and we didn't receive email notifications. No changes has been done to the form meanwhile.

    Thank you in advance for resolving!

    Page URL: http://form.jotformpro.com/form/52273993745972
  • lucieleclerc99
    Replied on August 24, 2015 at 2:00 PM

    We have a form in which 3 people receive a notification when a form is submitted. For 2 days, I am no longer receiving emails. The other 2 still receive the notifications, it is only me who does not receive them, and yet I am the owner of the account.
  • Kiran Support Team Lead
    Replied on August 24, 2015 at 3:58 PM

    @lucieleclerc99,

    Your question is moved to a separate thread and shall be addressed there shortly.

    http://www.jotform.com/answers/646620

    Thank you!!

  • IST
    Replied on August 25, 2015 at 5:38 PM

    Many thanks guys for fixing our form! Recreating email notification solved the problem.

  • Boris
    Replied on August 25, 2015 at 10:12 PM

    On behalf of my colleagues, you are most welcome.

    Please don't hesitate to contact us again if you need any assistance with your forms, and we will be happy to help.